Mikaylen
Salesforce Administrator · AI Automation · Engineering Graduate
- AI Automation Engineer
- AI Agent Developer
- Salesforce Administrator
- Salesforce Developer
- Salesforce Administrator and Developer
- CRM Administrator
- Process Automation Analyst
- Business Systems Analyst
Mikaylen holds a Bachelor of Engineering in Industrial Engineering from the University of Pretoria. He brings almost five years of workplace experience in total, with almost a year of that in dedicated Salesforce administration. His career started with vacation work as a trainee App Developer at a large South African engineering and manufacturing business during his degree, progressing into a Continuous Improvement internship there, and since January 2025 working full time as the Salesforce Administrator at a business of 300 to 500 people, where he looks after the Salesforce org the entire business runs on.
At his current employer his day to day covers configuration and development on the platform (Flows, Apex, validation rules, sharing rules and field level security), triaging user cases, and scoping larger builds into stories for the development teams. Permissions architecture is a core part of the role: he designed and built a Python based permissions auditing console with an anomaly report that compares each user against the expected permission set for their job title group, turning a review nobody could do by hand into a scheduled process. He also built an impact review tool that finds every reference to an object, field or token before it is deleted, an after hours activity audit that connects over OAuth and produces configurable Excel dashboards, and an AWS hosted application that pulls Salesforce data to model commission scenarios.
He is the driving force behind AI adoption at his current employer, presenting to the company and training staff on using AI in their workflows. He has built and runs two deliberately read only AI agents against the production org: a systems integrity agent that audits permissions against a rulebook of what each job title should hold and only ever recommends changes for a person to carry out, and a case triage agent that matches new cases against how similar ones were resolved, cites precedent and confidence, and reads through a masking layer he wrote that strips sensitive data before anything enters the conversation.
Before this he applied Lean and Six Sigma at the engineering business to reduce waste and improve efficiency, ran workshops on continuous improvement, tracked KPIs and led a project to automate incoming app requests and permissions. His toolkit spans Salesforce administration and development (Apex, SOQL, Flow, LWC), Python, OAuth, MCP and Git, Power BI and Power Apps, and he is very comfortable working with data, spreadsheets and operational reporting daily. He is looking for a role with more autonomy where he can drive innovation and help people automate their repetitive tasks.
- Salesforce administration end to end
- Salesforce Flow, Apex, SOQL and Lightning Web Components
- Validation rules, sharing rules and field level security
- Permissions architecture and auditing
- Python and Git for internal tooling and automation
- Read-only AI agents against a production org (MCP)
- Data masking layer for AI workflows
- OAuth integrations and setup audit trail reporting
- AWS hosted application for commission modelling
- Case triage and scoping builds into stories for developers
- Impact analysis before metadata deletions
- Excel reporting and dashboards
- Power BI and Power Apps
- Lean and Six Sigma continuous improvement
- KPI tracking and operational reporting
- AI adoption training and presenting to staff